Responsibilities

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• Use your knowledge and experience to help build our collective knowledge through stand-up meetings, ad-hoc brainstorming, and team enablement sessions.​

• Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.​

• Assist customers with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform.

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• Provide customized recommendations and best practices to customers on how to use Dynatrace to monitor the application performance, cloud infrastructure, and digital experience of their critical applications.​

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• Deliver live demos of Dynatrace’s all-in-one monitoring solution for a wide range of users (technical and non-technical).

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• Assist Customer Success Managers and Sales in identifying new expansion and revenue opportunities.​

• Identify, offer solutions, and take initiative to automate or streamline any processes or task that takes away from our first priority—our customers—in order to reduce workload, increasing scale, and provide more value to customers.